Privacy Policy
Last Updated: March 2025
At inhelooulara, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our budget compliance services. We're committed to transparency and giving you control over your data.
Information We Collect
When you work with us, we collect information that helps us provide better financial services. Here's what we gather and why it matters to your experience.
Personal Details
Your name, email, phone number, and business information. We need these basics to communicate with you and set up your account properly.
Financial Data
Budget details, transaction records, and compliance documentation. This helps us provide accurate advice and ensure your operations meet requirements.
Technical Information
Device type, browser data, IP address, and usage patterns. This helps us improve our platform and spot potential security issues.
Communication Records
Emails, support tickets, and consultation notes. We keep these to maintain service quality and refer back when needed.
How We Use Your Information
We don't collect data just to have it sitting around. Everything we gather serves a specific purpose in delivering our services.
- Providing budget compliance analysis and recommendations tailored to your situation
- Processing your requests and maintaining your account securely
- Communicating about services, updates, and important changes that affect you
- Improving our platform based on how people actually use it
- Complying with Australian financial regulations and legal obligations
- Detecting and preventing fraud or security breaches
We won't use your data for purposes you haven't agreed to. If we want to use information in a new way, we'll ask first.
Data Storage and Security
Your financial information deserves serious protection. We use industry-standard security measures to keep your data safe from unauthorized access.
Security Measures
All data is encrypted both in transit and at rest. We use secure servers hosted in Australia, with regular backups stored separately. Access to your information is strictly limited to team members who need it for their work.
Data Retention
We keep your information for as long as you're actively using our services. After your account closes, we retain records for seven years to comply with Australian financial record-keeping requirements. Once that period ends, we securely delete your data unless you ask us to remove it sooner.
Sharing Your Information
We're not in the business of selling data. Here's the complete picture of when and why we might share your information with others.
| Who We Share With | What We Share | Why We Share It |
|---|---|---|
| Service Providers | Limited operational data | Cloud hosting, payment processing, and email services |
| Regulatory Bodies | Required compliance information | Meeting legal obligations under Australian law |
| Professional Advisors | Relevant financial details | Legal, accounting, or audit purposes when necessary |
| Law Enforcement | Information as legally required | Valid legal requests or court orders |
All third parties we work with are required to maintain strict confidentiality and use your information only for specified purposes. We verify their security practices before sharing any data.
Your Privacy Rights
Under the Australian Privacy Act 1988 and Privacy Principles, you have several rights regarding your personal information. We've made it straightforward to exercise these rights.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days in a clear, readable format.
Correct Inaccuracies
If something's wrong or outdated, let us know. We'll update your records promptly and notify anyone we've shared that information with.
Request Deletion
Ask us to delete your information when you no longer need our services. We'll comply unless we're legally required to keep certain records.
Object to Processing
You can object to certain uses of your data, particularly for marketing purposes. We'll stop unless we have compelling legitimate grounds.
Data Portability
Request your data in a structured format that you can transfer to another service provider if you choose to move elsewhere.
To exercise any of these rights, email us at help@inhelooulara.com with your request. We'll verify your identity and respond within the timeframes required by law.
Cookies and Tracking
Like most websites, we use cookies to make our platform work properly and understand how people use it. You have control over these.
Types of Cookies We Use
- Essential Cookies: Required for basic site functionality like logging in and security features
- Performance Cookies: Help us understand which pages are most useful and which features need work
- Functionality Cookies: Remember your preferences so you don't have to reset them each visit
You can disable cookies in your browser settings, though this might affect how the site works. We don't use advertising or tracking cookies from third parties.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.
The date at the top of this page shows when we last updated it. We encourage you to review this policy periodically to stay informed about how we protect your information.
Questions About Privacy?
If you have concerns about how we handle your data or want to exercise your privacy rights, we're here to help.